This gym gets good reviews but they are poor communicators. The gym has been closed since Friday because of construction. We went to the gym this morning based on the fact that they said they would be open. Well they were closed, a guy was sitting outside telling everyone they were closed. No notice at all. We called today to find out if they were going to be open tomorrow. Will says "they are trying". I asked how we will be notified - he said email. Everyone gets an email that checked in during the last 90 days. Well we are there 6 out of 7 days and were there last Thursday to see a sign. Long and short, they don't sent notice. I told him this is crazy and we will consider moving to another gym - Will's response was "I can transfer you." Really - poor customer service.
My only slight issue is I wish there was a way to be able to leave my things overnight if need be. I carry a huge gym bag around because I usually take other things I may need depending on what time I go. It would just make my life a little easier but that doesn't influence my decision on the five stars. Seriously, I highly recommend this gym!
This planet fitness is definitely one of the better. I understand the "Lunk Alarm" but they do not over do it. The staff is extremely friendly and helpful. Every room and machine is clean. Every request is met promptly. Needless to say I can't complain. If I had to make a small critique, maybe more open floor space for warm ups and calisthenics? Otherwise love it!
Just joined this location. I was delighted to see that they are wrapping up some new, enhancing renovations and that the gym was super clean. Also, all the machines were in good condition. Doug explained all of the amenities and memberships to me thoroughly and had a pleasant attitude! I'm glad to be a new member of this location! :-)
Like this location a lot. It is the closest to my location. I like the Planet Fitness philosophy of fitness, health, and workout as a 'lunk free' kind of zone... However, in this location in particular, the music it is always extremely loud. Most of us gym goers like to either listen to our own music, listen to the audio from the TV displays, or chat with our partners when we workout with someone else. The music level at this location makes all those options impossible. Even talking to the staff makes it impossible at times. Please turn the music a bit lower. Thanks.
Everybody here is great! They absolutely make you feel like you belong. I am a first time gym user and they have made me feel so good about myself. I don't feel that sense of intimidation or a sense of unachievable expectation. I see people of all walks of life, shapes, and sizes; I don't feel like I have to look over my shoulder and hide my body. It's a great starter gym for folks who want a place to just be themselves and get a great workout. I kind of stopped going due to my schedule, but they can definitely expect me back this week!
Planet Fitness is a US Gym based in Alexandria, Virginia. Planet Fitness is located at 4620 Kenmore Ave, Alexandria, VA 22304, USA.
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