Their behavior toward me was not respectful. I told that I am a student and I only wanna fix the car not more. But they told me that you should donate it!! One reason they offered me that huge price might be that they wanna fix every car very carefully. What I said is that if you don't wanna invest on your old used car, and don't want to be upset by their comment on your car, don't go to Bradham. It is only useful for rich people!
Knowledgeable and friendly. They will tell you everything your car should needs but aren't pushy about getting it done unless it's a safety issue.
I informed him that I required the back-rear tire of my 2016 Infiniti Q50 to be replaced. Since my car required a special run-flat tire, Mr. Sadr informed me that he would have the tire brought over first thing tomorrow morning and have it replaced immediately thereafter; thus allowing me to retrieve my vehicle the very next day.
The cherry on the cake was Mr. Sadr's kind gesture of offering to drive me home since the shuttle driver had left for the day. I politely declined since I realized that I would be inconveniencing him if I accepted hours offer. He consequently insisted and thus, I thus duly obliged. We had quite an enlightening conversation on the ride home and planted the seeds for a lifelong friendship.
The very next day, I received a polite reminder from Ms. Grace Sadr and consequently returned to collect my car. It was like new. I hopped in and drove away happily ever after.
Needless to say that Bradham has secured my business for as long as I shall be in the area.
Don't recommend if you have used old car! I have Ford Taurus 2003. One of my friend suggested that I go to Bradham. They charged me and everyone more than $100 only to find out the problem, while I already knew the problem and told them!! So you should know that you will charge around $130 first of all! Then for a minor problem they offered me around $850! I refused and brought my car to a not-known near auto service and they fixed it with only $280.
When I switched jobs in 2015, a colleague recommended Bradham Automotive, and they have been professional, knowledgeable, and courteous every time. When we were having problems with an old Nissan, they redid for free the work they had previously done in order to rule out that their previous work was the problem (their work was impeccable both times). When I was deciding whether to buy our current used Honda, Bradham's owner did a detailed inspection which gave me the confidence to purchase the car. Bradham is a convenient 10 minute walk from King St Metro, and I would recommend them to anyone who lives, works, or just passes through Alexandria.
The only term that adequately characterizes the caliber of customer service that I received courtesy of Mr. Josh Sadr, the general manager and Ms. Grace Sadr, his kindly assistant is exemplary.
Let me preface my review by saying, this place IS a little more expensive than I would like.
I was rather impressed by the impeccable neatness of the entire facility, especially that of the main office the moment that I entered it. Mr. Sadr greeted me with a reassuring smile and proceeded to begin his exemplary customer service.
I utilized Roadvantage, a tire replacement service, which ultimately led to a zero out of pocket cost for me. What's truly commendable is the fact that Mr. Sadr inconvenienced himself by staying on the phone with a Roadvantage representative for nearly a half hour to ensure that I was fully covered.
I took my car here to get it serviced because of a check engine light. They were professional and courteous. They kept me informed every step of the way, and tried to be very informative about the problem (even though much of it was car talk and lost on me). I get my car home, and the next day the issue starts up again. I call Bradham back and speak to Josh, the person handling my car the previous day. He was immediately responsive, wanted to help arrange for a tow since the car couldn't be driven, and wanted to look at it right away to figure out where the issue was. He was upfront that if the issue was anything they had done, it would be warrantied out. Thankfully the tow was covered under Triple A. Despite the fact that this happened over Christmas weekend, and that my car arrived late, Josh still made sure that my car was looked after AS SOON as it got there. He called me several times along the way to keep me informed, and had my car fixed AFTER the shop was closed. It turns out one of the parts installed the previous day was bad. I don't know what other people are talking about in their reviews saying the shop is shady. I found these guys to be nothing but courteous, respectful, and up front. Yeah, their services did cost a little bit more than I would expect, but I will happily pay a little more for a local business with good customer service and integrity!
Bradham Automotive is a US Car Dealer based in Alexandria, Virginia. Bradham Automotive is located at 220 N Henry St, Alexandria, VA 22314, USA.
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