Enjoyed the guys over at Ourisman when I was (finally) ready to buy. They were patient with me, although I took months to make a decision and did their best to insure I was happy with what I decided on. Nice people who cut me the best deal they reasonably could have been expected to on a '17. Will service both my Fords here!
The car buying experience here at Ourisman Ford was great! I called to have a certain Ford Explorer ready to test drive upon my arrival. The vehicle was parked at the front of the dealership and ready to go. All the sales people were very helpful in answering any questions I had about the vehicle and they did absolutely everything they could to ensure I got a good deal (including staying well past closing!). Everything was agreed to that night and I took the Explorer home with me. I returned the next day to finish all the paperwork and get the car cleaned and washed. This is why my review is a 3 instead of a 5. I expected all the paperwork to be ready for me to sign and the cleaning to take maybe an hour max. Instead NONE of the paperwork was ready AND they waited till AFTER I was done with the paperwork to start cleaning my car. What I thought would be a 1 hour wait turned into almost 3 hours. On top of that, they left a whole bunch of plastic wrapping in the car, residue of the window stickers on the inside of the vehicle, and no one had gone over the Explorer thoroughly with me to explain all the ins and outs. I will be returning to the dealership the vehicle re-cleaned and have someone walk through the Explorer with me at which time I hope I can update this review to give it more stars.
The entire staff was wonderful to work with, this was by far my best auto purchase experience. I recommend anyone who is in the market for a ford to reach out to these guys to see how they can make it happen for you. Once again super happy with the experience and loving my new truck.
Very easy process. Was looking for car for our daughter to drive who is a new driver. Our sales associate was very knowledgeable about the vehicle. Showroom is very nice and comfortable, not a high pressure environment. Would recommend them!
Getting better with new management, but as usual, after you've bought a car from them, they tend to stop assisting you. Antonio, however, has been phenomenal through the whole process and even post purchase. I'd love to work with him again. Better experience than when I purchased a car in 2011, though.
Ourisman Ford Lincoln Of Alexandria is a US Car Dealer based in Alexandria, Virginia. Ourisman Ford Lincoln Of Alexandria is located at 6129 Richmond Hwy, Alexandria, VA 22303, USA.
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