I highly recommend this store if you are looking for high quality, American-made furniture. My wife and I live in a small, two bedroom condo. We purchased all of our living room furniture from them and had it delivered around 2 months ago, and just finished placing another order for a dining room table, chairs and a buffet. We love this store so much that after the dining room furniture arrives, we will be ordering new bedroom furniture from them also. The staff and owners of the store are very nice, helpful and professional. The delivery guys were friendly and very good at their jobs - all of the furniture arrived without a scratch and in perfect condition.
All of their furniture is custom-made with hundreds of options in regards to fabric choices, materials, colors and patterns. When we sat down to look at some of the fabrics for the couch, Rachel, one of the owners, must have noticed a look of desperation on our faces as we tried to figure out what we wanted. She told us they had designers who could come out to our home to help wade through all of the choices, so we decided to give it a try. That was probably the best decision we made.
Had a wonderful experience buying a sectional from Scott and Rachel. They talked me through all of the options and found exactly the fabric I wanted. Their delivery service was top notch as well.
Their selection is beautiful, but more importantly, their customer service is unmatched. They spent hours assisting me over two visits, using software to spec out my floor plan and then showing me configurations of the pieces I love. Their insight and guidance is superb, and they're friendly, patient, and extremely helpful.
Our designer was Elisa - she came to our home and spent nearly two hours with us to figure out what we were looking for. A week or so later, she gave us multiple design plans for the living room, dining room and bedroom, and also gave us recommendations on new carpet colors and patterns. To finalize the color and fabric choices, Elisa even met us at the store on a Sunday morning (usually her day off) a few hours before the store opened. Our living room looks beautiful and is very comfortable. Everyone that comes to visit comments on the great looking furniture and loves the way our condo looks. I am so glad we took advantage of their design service, and even happier that Elisa is so good at what she does.
As a designer I have worked with Creative Classics for years. Their friendly professionalism sets the bar high and they consistently impress. Ann Hill treats each and every project, large or small, with patience and respect and is always a step ahead of the game in getting the job done. The delivery team is amazing - they are timely, friendly, very professional, and always go the extra mile to ensure an expert installation. I love working with the Creative Classics family.
Yes, the furniture here are expensive, but as someone (like me) who does research first, the prices in this store are lower compared to online stores. The quality is superb! You can easily tell a cheap furniture from other places to the high-quality ones you would find in this store. Customer service is excellent. I like the fact that the staff don't follow you around persistently -- they would just let you take your time. If you ask questions, they would give you the best answer without even overly-pressuring you to buy (unlike other commission-based stores). I bought a Copeland bed in this store last year and it has even gotten better after a year (the wood stain matures beautifully over time). Nonetheless, there's a downside to visiting the store in person -- you would literally salivate at the sight of the fine furniture on display. Oh I almost forgot to mention the muscular delivery guy (can't remember his name). When I first saw him I thought to myself -- if this guy wrestles with me, I would get defeated in less than a second so I will minimally interact with him. But I found out that he's super nice and I also learned that he is the son of the owner. Let us support this local family business. Indeed, they are truly deserving of a 5-star rating.
Creative Classics Furniture is a US Furniture Store based in Alexandria, Virginia. Creative Classics Furniture is located at 906 King St, Alexandria, VA 22314, USA.
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